User Terms and Conditions

This page sets out the rules that apply when you use our platform. It explains the relationship between you and us, including responsibilities on both sides, the basics of eligibility, how promotions operate, and what happens when we need to check or restrict an account. By using our services you agree to these terms, so please read them carefully and contact support if anything is unclear.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes providing your real name, current address, date of birth and contact information, and updating these details if they change. You must keep your login credentials confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, multiple accounts, chargebacks, or breaches of these terms.

Eligibility requirements

To open and operate an account you must meet our age and residency requirements and be legally permitted to participate in online betting and gaming. We require that each customer holds only one active account. We will verify your identity and age using documents or electronic checks; until verification is complete, access to certain features and withdrawals may be restricted.

Acceptable platform use

Our services are provided for personal use only. You must not use the platform for unlawful activity, to attempt bonus abuse, to collude with other players, or to manipulate markets or games. Automated play using bots or scripts is prohibited unless expressly permitted. We monitor account activity and reserve the right to limit, suspend or close accounts where behaviour appears to breach these rules.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will apply in addition to these general terms. Promotions may require opt-in, have minimum deposit criteria, wagering requirements, game contributions and maximum cash-out limits. We may exclude certain payment methods from bonus eligibility. Withdrawing funds before meeting promotion conditions may forfeit bonus balances. We may revoke or amend offers where we reasonably suspect abuse or errors.

Deposits and withdrawals

We accept the payment methods listed in your account area. Minimum and maximum deposit values depend on the method used and are shown at the point of deposit. Withdrawals will normally be made to the original payment method where possible. We may apply checks, including source-of-funds verification and additional ID documents, before processing withdrawals. Processing times vary by method and may be subject to limits or fees stated in our payments section.

Withdrawal checks

Where transactions exceed routine thresholds or where verification is incomplete, we may delay or withhold payments pending satisfactory documentation. We aim to complete checks promptly but will keep you informed of any hold and what is required to release funds.

Dispute resolution

If you have a complaint, contact our support team and we will try to resolve it promptly. If we cannot reach agreement, you may escalate the matter through the dispute process set out in our complaints procedure. We will cooperate with any independent dispute resolution service where applicable and provide records relevant to the complaint.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated through the platform or by email. Continued use of the service after notification constitutes acceptance of the updated terms. Where required, we will give you the option to close your account under the previous terms.