When you contact Clifton Garage Northampton you will speak with the owner of the business and not an employee. Martin Clifton has owned and run a garage for over 10 years and prides himself on understanding the needs and concerns some people might have when dealing with a garage. Years of training in main dealerships in Northampton means he has high standards and this is passed on to his members of staff. 'We enjoy repairing people's cars and taking pride in our work and respecting your vehicle is paramount'.
There is no patronising - whether you are male or female. Instead any work carried out is firstly authorised by you, the customer, in advance – so no unexpected surprises when it comes time to collect you car.
Secondly any repairs needed are explained so that you understand why the fault occurred and what, if anything, can be done to prevent it occurring again. Thirdly, what you are quoted is what you are charged – no hidden extras. If you wish, any faulty parts replaced are shown to you to help you further understand how your car has been repaired.
When it comes to repairs we don’t use the cheapest parts available in order to keep the cost down, but then do you want to risk the safety of yourself and your passengers on cheap brake parts? The peace of mind you get when you collect your completed car from us, whether it was for a service, repair, MOT, clutch, brakes, head gasket renewal or anything else – is free.
As this company is a new member of The Good Garage Scheme, each customer will receive a freepost short questionnaire to complete and post. This goes straight to GGS head quarters and they will post online the comments you have made for other customers to see.
We started this in January 2016 so will be urging you, our customers, new and old, to complete and send in the questionnaires and look forward to the comments you make to help us further improve our service to you even more. The service,quality and experience of a Main dealership without the price. AA and RAC approved.